1 Information We Collect
When you create an account or interact with MEP Details engineering services, we collect:
- Account Information: Name, professional email address, organization/facility name, and contact telephone number.
- Technical Engineering Queries: Input equipment parameters, sizing values, chiller tonnage, electrical loads, and diagnostic questions submitted to the AI system.
- Usage & Telemetry Data: Calculator history, SOP bookmarking, checklist progress, and portal access timestamps.
2 How We Use Your Technical Data
Your data is used strictly to provide and optimize engineering functionality:
- Formulating high-precision point-to-point thermodynamic and electrical derivations.
- Maintaining your private engineering query history and checklist logs in your Facility Dashboard.
- Managing subscription access, invoicing, and authentication security.
- Sending critical code updates (NBC 2016, IS amendments, ASHRAE standard revisions).
3 AI Consultation Privacy & LLM Security
PROPRIETARY PLANT DATA CONFIDENTIALITY:
All queries processed through the MEP Details AI engine are encrypted in transit via TLS 1.3. Your proprietary facility blueprints, equipment serials, and diagnostic notes are never sold, shared with third-party advertisers, or used to train public generative AI models.
4 Data Security & Storage Architecture
We implement industry-leading technical measures including enterprise firewalls, automated vulnerability scanning, strict role-based access control (RBAC), and 256-bit AES encryption at rest to safeguard all engineering databases.
5 Your Privacy Rights & Data Control
Under the Indian Digital Personal Data Protection (DPDP) Act 2023 and international data protection standards, you have the right to request access to your stored technical logs, modify account details, or request permanent deletion of your profile at any time.
6 Contact Data Protection Team
To exercise your data privacy rights or request information regarding our security standards, contact our Data Protection Officer:
